> For the complete documentation index, see [llms.txt](https://ribbonstore.gitbook.io/ribbonstore/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://ribbonstore.gitbook.io/ribbonstore/legal/terms-of-service.md). # Terms of Service **Effective Date:** October 19, 2025 *** #### **1. Agreement to Terms** > By purchasing from Ribbon Store, you automatically agree to and accept our **Terms of Service**, **Refund Policy**, and **Privacy Policy**.\ > If you do not agree with any part of these terms, please do not proceed with a purchase. *** #### **2. Customer Support** > If you have any issues or questions, please create a **support ticket** and wait for a staff member to assist you.\ > Our team aims to respond as quickly as possible to resolve your concern. *** #### **3. Disputes & Chargebacks** > Opening a dispute or chargeback without contacting our support team first may result in permanent suspension of access to all products and future purchases.\ > We encourage all customers to resolve any issues through our ticket system before taking external action. *** #### **4. Vouchers** * **Deadline:** Vouchers must be provided within **12 hours** of receiving your product. * **Requirement:** A valid voucher is required for any replacement or support. > Failure to provide a valid voucher within the timeframe voids any warranty or support eligibility. *** #### **5. Rockstar Accounts** > We recommend changing the email associated with your Rockstar account immediately after purchase.\ > Please note that temporary Rockstar accounts are outside of our control, and their stability cannot be guaranteed. *** #### **6. FiveM Products** > All FiveM orders are **final** once processed. Orders cannot be canceled, refunded, or exchanged, even if an incorrect product was purchased.\ > Please double-check your order before completing your purchase. *** #### **7. Invalid Product Keys** > If a product key or account is found to be **invalid**, Ribbon Store will provide a **free replacement**.\ > Customers must open a ticket and provide proper proof (voucher, order ID, and error details) within the product’s warranty period. *** #### **8. Account Warranty** > Rockstar, Discord, and Steam accounts include a **12-hours warranty period** from the time of delivery.\ > After this period, no replacements or support are available. *** #### **9. User Responsibility** > Issues caused by user error, misuse, account modification, or violation of platform rules (e.g., Rockstar, Discord, Steam) are **not eligible** for refunds or replacements. *** #### **10. Refund Policy** > All sales are final. Ribbon Store does **not offer refunds, cancellations, or exchanges** after purchase.\ > Replacements are only available in limited cases, such as **invalid keys** or **undelivered products**, as outlined in our \[Refund Policy]. *** #### **11. Changes to Terms** > We reserve the right to update or modify these Terms of Service at any time without prior notice.\ > By continuing to use Ribbon Store services, you agree to the most recent version of these terms. *** **By purchasing from Ribbon Store, you acknowledge that you have read, understood, and agreed to these Terms of Service.** --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://ribbonstore.gitbook.io/ribbonstore/legal/terms-of-service.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.