> For the complete documentation index, see [llms.txt](https://ribbonstore.gitbook.io/ribbonstore/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://ribbonstore.gitbook.io/ribbonstore/legal/refund-policy.md). # Refund Policy **Effective Date:** October 19, 2025 *** #### **1. General Policy** > All sales made through Ribbon Store are **final**.\ > Once a product has been purchased and delivered, **no refunds, cancellations, or exchanges** will be issued. Ribbon Store operates as a **reseller** for various suppliers; therefore, refunds cannot be provided once an order has been fulfilled. This policy applies to all **digital goods, game accounts, and vouchers** unless explicitly stated otherwise. > **Purchasing from Ribbon Store means you agree that all sales are final and governed by our Terms of Service.** *** #### **2. Replacements and Exceptions** Ribbon Store will provide a **free replacement** only under the following circumstances: * The **product key or account** provided is **invalid** or does not function as described. * The issue is **reported within the product’s warranty period** (as outlined in our Terms of Service). > Replacements are issued only after our support team confirms the issue and verifies the necessary proof. *** #### **3. Proof of Purchase** To request a replacement or report an issue, you must provide: * Your **order ID** or transaction proof. * The **voucher** or verification code associated with your purchase. * Evidence (such as screenshots or error messages) showing the problem. Requests without sufficient proof may be declined. *** #### **4. Disputes and Chargebacks** > Opening a payment dispute or chargeback without contacting our support team first will result in a **permanent blacklist** from future purchases and access to our products. We take disputes seriously and work directly with our payment partners to resolve them fairly. *** #### **5. Responsibility** Ribbon Store is **not responsible** for: * User mistakes, misuse, or account bans caused by the buyer’s actions. * Loss of access due to changes made by third-party platforms (e.g., Rockstar, Discord, Steam). * Issues beyond our control once the product has been successfully delivered. *** #### **6. Support & Contact** If you believe you are eligible for a replacement or need assistance with your order: > 🎫 **Open a ticket** in our Discord server and include all required proof.\ > Our support team will review your case as soon as possible. *** **By purchasing from Ribbon Store, you acknowledge and agree to this Refund Policy .** --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://ribbonstore.gitbook.io/ribbonstore/legal/refund-policy.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.